Why track product locations?
- Sales- Your sales team needs to know what is in stock and available to sell. In food products retail and food service companies orders are often restocking stores or restaurants. When you short ship they can't fulfill their orders, which means their stores or restaurants may run out of product. This creates unhappy customers who have alternate options. At a minimum short ships damage the goodwill of your customers; repeated occurrences will often cost you their business.
- Finance- When your staff can’t find the ordered products they may need to substitute another product. If the customer has not pre-authorized the substitution, you could be facing product rejections or chargebacks. In addition to issuing credits, your people are spending time/money on resolving the issues.
- Sales needs to know what can be sold and shipped today
- Operations needs to know where product is for fulfillment
- Quality needs to know the again history to ensure the product matches the customers’ expectations